Refund Policy

This Refund Policy covers CF Guard Desk subscription purchases and explains how cancellation, billing-cycle handling, and refund review are treated.

1. Scope

This policy applies to paid CF Guard Desk subscriptions purchased through the authorized Lemon Squeezy checkout flow.

2. Trial-first model

Every desktop build includes a 7-day free trial before a paid subscription is required.

The trial exists so buyers can validate platform compatibility, vault setup, workspace flow, and first-scan behavior before committing to recurring billing.

3. Cancellation

You can cancel a subscription to prevent renewal at the next billing cycle.

Cancellation stops future billing. It does not automatically entitle the customer to a refund for a billing period that has already started.

4. Refund review

greeff.dev may review refund requests in good faith when there is:

• a material product defect
• a billing problem
• a material mismatch between the public product description and the delivered product

5. Proration and billing cycles

Unless required by law or explicitly approved after review, partial-period or prorated refunds are not guaranteed.

The normal expectation is:

• cancel before the next renewal if you do not want the next billing cycle
• request refund review promptly if there is a real product or billing issue

6. What to include in a refund request

A useful refund request should include:

• order or subscription identifier
• product version
• operating system
• the issue encountered
• the documentation route already followed

7. Contact

For refund review, contact:

greeff.dev
Email: pio@greeff.dev